Policy
Cancellation Policy
OneKichu.com · Changed your mind? We've got you
Plans change — that's fine. Here's exactly when you can cancel, how to do it, and what happens in the rare case we need to cancel from our end.
✅
Before shipment
Free cancellation
Cancel anytime before your order ships — no questions asked, no charges.
🚚
After shipment
Already on its way
Once dispatched, we can't pull it back. Wait for delivery and follow our Return & Refund Policy instead.
How to cancel your order
Get in touch with our support team as soon as possible — the earlier the better. Have these ready:
Order number
Your name
Registered phone number
Act fast. Once your order moves to shipping, we can't cancel it — so reach out the moment you change your mind.
When we cancel an order
We rarely cancel orders, but occasionally it's unavoidable. This can happen when:
A product goes out of stock after ordering
There's a pricing error we need to fix
Payment couldn't be verified or failed
We detect suspicious or fraudulent activity
Order details are missing or can't be confirmed
If we cancel your order and you've already paid, you'll get a full refund — processed in line with our Refund Policy.
Need to cancel?
Contact our support team right away with your order number and we'll take care of it before it ships.
Contact Support